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Service Manager

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[email protected]

We offer some of the best benefits in the industry, including health care, 401k (with match), a strong base salary plus commission, paid time off, paid holidays (we don’t work nights, Sundays, or holidays). The Store Manager will earn base plus commission, PLUS the 401k match and other benefits.

It’s not too late. Come see what the Cleve Hill hype is all about.

Some essential duties include:
● Forecasts goals and objectives for the department and strives to meet them.
● Hiring, training, motivating, counseling, and monitoring the performance of all service staff.
● Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
● Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
● Accounts for all documents; ensures that none are missing and all are processed correctly.
● Directs and schedules the activities of all department employees.
● Monitors technicians' daily productivity reports and corresponding payroll records.
● Monitors and follows up on parts orders with the parts manager to ensure availability.
● Establishes and maintains good working relationships with customers to encourage repeat and referral business.
● Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
● Serves as liaison with vendors.
● Prepares pricing guides and maintenance menus for frequent labor operations.
● Handles customer complaints immediately and according to company's guidelines.
● Maintains safe work environment.
● Maintains a professional appearance.


Job Preferences -
 ASE Certifications
 Basic Microsoft Office skills
 NYS Inspectors License

Job Requirements -
 3 years experience
 A clean and valid driver’s license

Contact Cleve-Hill Auto & Tire

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1050 Main Street,
Buffalo, NY 14209
Fax: (716) 884-4552
680 Wehrle Dr,
Cheektowaga, NY 14225
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